PRACTICE BY SKILL
Everyday words,
by skill.
11 skills of everyday communication, from listening to partnership. Open one to see every written practice in it, the articles that go with it, and the research behind it.
Human connectionListening & empathyPractice listening before you help. Write a reply to a friend, teammate or customer, compare it with written guidance, then revise. A free starter is included.5 practices · 2 case practices · 1 free
Words that workCopywriting & clarityPractice writing a changed date, a price, a headline or an apology so the reader knows what to do. Compare your draft with written guidance and revise it.7 practices · 2 case practices · 1 free
Honest marketingPositioning & persuasionPractice connecting an offer to a real need and checking every claim you make: honest fit, true urgency, tested messages and answers to objections.8 practices · 4 case practices · 1 free
Open a doorOutreach & relationshipsPractice a first message, a follow-up, an introduction request and a graceful reply to a no. Write each message, compare it with guidance and revise.7 practices · 2 case practices
Brave conversationsConflict & negotiationPractice saying no, giving feedback, apologizing, and negotiating price or scope. Write what you would say, compare it with guidance and revise.10 practices · 6 case practices
Better togetherLeadership & collaborationPractice giving a clear brief, inviting disagreement, crediting others and correcting a promise you made. Write, compare with guidance and revise.6 practices · 3 case practices
Growing togetherParenting & familyPractice setting a limit with warmth and repairing a conversation after you lose your temper. Adult rehearsals, with one scenario told from a child’s view.4 practices
Room to learnTeaching & learningPractice responding to mistakes, requests for help, disagreement and a student who is falling behind. Scenarios for teachers, mentors and students.7 practices · 2 case practices
Closer, with careAttachment & relationshipsPractice asking for reassurance, taking time apart and returning, and repairing after a missed promise, without using a label to explain your partner.4 practices
Working lifeOffice & workplacePractice talking about workload, receiving feedback, taking space in a meeting and fixing a credit mistake. Written scenarios with guidance and revision.10 practices · 5 case practices
Life as a teamMarriage & partnershipPractice conversations about money, shared plans, unseen household work and hurt with your partner. Write, compare with guidance and revise.4 practices